Support Center

How do pre-orders work?

Last Updated: Jul 26, 2017 02:57PM MDT

You can reserve a knife for only $5.00 (non-refundable)! This only applies to items posted on our website as a Pre-Order Item (Pre-Order Items are posted in the Coming Soon Page). Once we receive the item, orders are fulfilled in the order they were placed. If any of your information changes before your pre-order is fulfilled please let us know at your earliest convenience. The $5.00 down payment is non-refundable, but can be used towards another purchase. We will send the $5.00 to you as an E-Giftcard, per your request.

We try our best to have an ETA on when the item will be arriving from the Manufacturer, but please understand that the Manufacturer does not always give us an ETA. If we have an ETA, we will update it on the item's posting. If you don't see any update on the ETA on the post, then you will know when the item arrives once you receive our email confirming the fulfillment of your pre-order. To ensure that emails are successfully delivered and received, please add info@bladehq.com to the safe senders list on your Email Account.

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