Support Center

Frequently Asked Questions

  • Website Information

    What is "Blade HQ?" Blade HQ is a full time Internet cutlery business with a brick and mortar store. "HQ" sta...

    Sep 18, 2017 09:27AM MDT
  • How do I know my order shipped?

    If all of your items were in stock when you ordered, and you ordered more than 36 hours ago (excluding weekend...

    Jan 20, 2017 08:17AM MST
  • How do I change quantities or cancel an item in my order?

    If you need to change any quantities or cancel your order, please contact us before the order ships. You will ...

    Jan 20, 2017 08:26AM MST
  • How do I track my order?

    Once an order is shipped an email is automatically sent to the email address provided on your order. Orders ca...

    Jan 20, 2017 09:06AM MST
  • How do pre-orders work?

    You can reserve a knife for only $5.00 (non-refundable)! This only applies to items posted on our website as a...

    Jul 26, 2017 02:57PM MDT
  • My order never arrived

    If your order hasn't arrived there are several possible reasons: When we send orders they often require a...

    Jan 20, 2017 09:20AM MST
  • An item is missing from my shipment

    If an item is missing from your shipment, please contact us for assistance. Please have your order number avai...

    Jan 20, 2017 09:23AM MST
  • An item in my order is broken

    If an item in your order is broken, please contact us within 72 hours of receiving the item. Please have your ...

    Jan 20, 2017 12:51PM MST
  • I received the wrong item

    If you have received the wrong item, please contact us within 72 hours of receiving the item. Please have your...

    Jan 20, 2017 12:53PM MST
  • What is your return policy?

    Returns are accepted, if authorization is requested within 20 days of receiving the order; We feel this is eno...

    Jan 20, 2017 02:50PM MST

Contact Us

info@bladehq.com
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